Traditional resumes flatten complex careers into short bullets and timelines, which made it hard to represent the depth and overlap of my work across multiple projects at once.

Tools: Astro • TypeScript • Markdown • Node.js • AI Tooling

Nope Challenge entered the Reality Breach mixed reality rollout phase and needed coordinated production support to manage live feature priorities, community testing signal, and cross-team planning.

Tools: Unreal Engine • Perforce • Jira • Discord • Meta Quest

The team needed a focused prototype space to test hand-tracking and mixed reality interaction ideas before committing those decisions to the live game.

Tools: Unreal Engine • Meta Quest • Jira • Discord • Production

Small and growing organizations often run on fragile infrastructure, scattered documentation, and ad hoc processes that limit scale. Technical work can stall when business needs are not translated into clear delivery priorities.

Tools: AWS • Azure • Docker • CI/CD • Project Coordination

Small and medium-sized teams often need fast endpoint readiness but do not always have dedicated internal IT bandwidth for repeatable deployment, security setup, and user support. Without a clear operating model, onboarding can slow down, device consistency can drift, and collaboration tooling can become fragmented.

Tools: NinjaOne • Microsoft 365 • Microsoft Teams • Microsoft SharePoint • Microsoft Outlook

The existing backend needed modernization to support **growth, stronger security controls, and more reliable mobile-facing operations**. The main gaps were straightforward: - legacy infrastructure that limited long-term scalability and flexibility - authentication and token handling that needed tighter security controls - limited overload protection and operational resilience under higher traffic - observability that made troubleshooting slower than it should be

Tools: AWS • Redis • Docker • AWS SNS • Structured Logging

ShepherdTech needed a website that could explain the company clearly, build trust with prospective clients, and make appointment booking feel straightforward instead of buried behind extra friction.

Tools: Website QA Checklists • Browser Testing • Content Review • Appointment Booking UX Flows • Project Coordination

A lot of program management and operations work gets slowed down by repetitive drafting, summarization, documentation cleanup, status preparation, and tool-building friction. The opportunity was not to replace judgment, but to make the mechanical parts faster so more attention could go to decisions, quality, and execution.

Tools: GPT • Claude • Ollama • GitHub Codex • GitHub Actions

Live VR events were running on a patchwork of Google Forms, Sheets, and manual staff communication. That made check-in slower, waiver handling harder to track, and event-day visibility too dependent on whoever had the latest spreadsheet open.

Tools: TypeScript • Node.js • Express • SQLite • Socket.io

Recurring events needed clear schedules, role coverage, hour tracking, and payout readiness, but manual coordination created avoidable errors and extra administrative work after each show.

Tools: Google Sheets • Google Workspace • Formula Automation • Discord • Meta Quest

As event activity grew, the staff operations Discord needed clearer navigation, more consistent moderation patterns, and communication paths that worked for leadership, staff, and giveaway coordination.

Tools: Discord • Moderation Bots • Notion • Meta Quest • Community Operations

VR Villa operates free-to-play VR activations that have to feel polished, welcoming, and reliable across a national event circuit. Each show demands the same production quality while adapting to different venues, staffing mixes, sponsor needs, equipment footprints, and audience experience levels, including a large share of players who are brand new to VR.

Tools: Google Sheets • Discord • Meta Quest • Run of Show Planning • Staffing Schedules

Multi-region event execution required consistent systems for planning, coordination, and on-site delivery. Without shared operating structure, international community events risked becoming too dependent on local improvisation, fragmented communication, and organizer-specific knowledge.

Tools: Discord • Shared Planning Docs • Operations Playbooks • International Event Operations • Community Organizer Enablement

Local game communities often want in-person connection, but recurring meetups only work when venue coordination, attendance planning, communication, and host responsibilities are handled consistently.

Tools: Discord • Eventbrite • Venue Coordination • Community Event Planning • Community Event Hosting

A digital-first CitizenCon still needed a strong in-person community experience. To make that work locally, the event had to be affordable, clearly organized, engaging for attendees, and supported by reliable venue, ticketing, travel, and follow-up meetup logistics.

Tools: Discord • Eventbrite • Venue Coordination • Community Donation Tracking • Giveaway Planning

The legacy website needed a refreshed platform and clearer content structure, but delivery had to happen through a volunteer-led community model with limited centralized capacity.

Tools: Wix • Trello • Discord • Collaborative Planning Docs • Volunteer Program Coordination

As TEST Squadron scaled, manual verification, role management, voice moderation, and staff workflows created inconsistent governance outcomes, elevated staff workload, and slower response during high activity windows.

Tools: Python • discord.py • SQLite • FastAPI • Uvicorn

Community growth created a need for consistent, high-quality events that could scale beyond ad-hoc hosting and keep members active over time.

Tools: Discord • Notion • Google Docs • Event Briefing Templates • Community Program Leadership

The org needed a low-overhead way to fund community initiatives and deliver consistent, high-quality branded merchandise without manual fulfillment complexity.

Tools: Fourthwall • Discord • Notion • Design Review Workflows • E-Commerce Operations

At large community scale, inconsistent governance patterns and manual moderation workflows create policy drift, staff overhead, and slower response to member and safety issues.

Tools: Discord • MEE6 • Custom TEST Squadron Discord Bot • Notion • Discord Governance

CitizenCon demanded a fast, professional, community-first activation under tight setup timelines, distributed volunteers, and strict organizer standards, while still delivering meaningful engagement for both in-person and remote members.

Tools: Discord • Google Sheets • Livestream Tooling • Vendor Production Workflows • Logistics Planning Docs

CitizenCon booth delivery required dependable staffing, quick local problem-solving, and enough structure to keep the community-facing experience welcoming under event pressure.

Tools: Discord • Planning Calls • Volunteer Scheduling Notes • Local Vendor Coordination • Event Staff Coordination

Airfield operations in expeditionary environments require controllers who can establish and manage safe, efficient airspace with limited infrastructure, often at austere locations under operational pressure.

Tools: Airfield Operations Systems • Radio Communications Equipment • Air Traffic Control • Tower Operations • Airfield Operations

Expeditionary and contingency missions frequently require aircraft to operate from unprepared surfaces and improvised landing areas. Without a qualified LZSO on the ground, aircrews lack the surface condition data, obstacle clearance information, and safety coordination required for safe operations at non-standard locations.

Tools: Landing Zone Assessment Equipment • Radio Communications Equipment • Airfield Operations Systems • Landing Zone Safety • Airfield Suitability Assessment

Partner nation air forces often require development of institutional knowledge, operational procedures, and technical expertise across aviation disciplines. Building that capacity requires advisors who can operate credibly within partner organizations, understand cultural and procedural differences, and transfer real operational knowledge, not just classroom instruction.

Tools: Airfield Operations Systems • Radio Communications Equipment • Air Advisor • Partner Nation Capacity Building • Aviation Training Delivery

In deployed and contingency environments, multiple air missions operate concurrently within shared, congested airspace: CAS aircraft, tankers, ISR assets, helicopters, and UAS all requiring simultaneous coordination. Without dedicated combat airspace management, the risk of fratricide, airspace conflicts, and mission degradation increases significantly. The AOC Combat Airspace function provides the command and control layer that keeps all of those assets deconflicted and mission-effective.

Tools: AOC Command and Control Systems • Airspace Control Systems • Radio Communications Equipment • Combat Airspace Management • Airspace Deconfliction

Guard units often rely on Microsoft 365 tools without having dedicated local IT personnel to maintain them. When SharePoint pages, Teams access, OneDrive sync, Outlook setup, printers, or local connectivity break, day-to-day operations can slow down quickly.

Tools: Microsoft SharePoint • Microsoft Teams • Microsoft OneDrive • Microsoft Outlook • Microsoft 365

Guard units are deeply connected to the communities they serve. Meaningful civic engagement requires steady volunteer support across public events, service projects, and partner activities, not just formal military missions.

Tools: Unit Volunteer Coordination • Event Run Sheets • Community Partner Communication • Community Engagement • Volunteer Coordination

Star Citizen's community spans players, creators, organizations, and developers across the world. Creating a meaningful in-person gathering required careful coordination between fan organizers, venue staff, sponsors, special guests, Cloud Imperium Games developers, Bar Citizen organizers, 220+ ticketed attendees, 20+ volunteers, and 20+ sponsors while maintaining a polished attendee experience.

Tools: Discord • Eventbrite • Run of Show Planning • Sponsor Coordination Workflows • Event Production

Ubisoft Store digital purchases had a 2-hour to 14-day refund policy, and Ubisoft+ needed a similar support path for subscription refund and cancellation scenarios after launch. Internal automation existed for returns and refunds, but the customer-facing flow and support process still created too much ticket volume, manual review, and edge-case confusion.

Tools: Tecsys Order Dynamics • Salesforce • Demandware • Uplay PC • Jira

Players moved through fragmented support surfaces, portal, in-game help, bug reporting, and guides each had their own friction points and disconnected workflows, increasing time-to-resolution.

Tools: Jira • Confluence • Miro • SharePoint • Salesforce

Customer journeys across games, websites, and ancillary products were inconsistent and lacked a unified research lens, making it hard for teams to see where players got stuck in friction or churned out of onboarding.

Tools: MicroStrategy • Tableau • Salesforce • SharePoint • User Research

Launching a worldwide game subscription meant subscription edge cases, refund flow gaps, cancellation confusion, and inconsistent CS knowledge could break trust on day one across multiple regions and payment providers.

Tools: Salesforce • Demandware • Tecsys Order Dynamics • Confluence • Launch Operations

Each cloud gaming platform introduced its own quirks, including input lag patterns, account linking behaviors, regional availability, and storefront integration. These were bugs that didn't always reproduce on native installs and could undermine the player experience.

Tools: GeForce Now • Amazon Luna • Google Stadia • Salesforce • JIRA

Mercury couldn't keep up with the integrated needs of digital key delivery, direct game entitlement, and physical merch fulfillment as Ubisoft's commerce footprint grew, and migrating order management without disrupting CS workflows was non-trivial.

Tools: Tecsys Order Dynamics • Mercury • Salesforce • Demandware • Platform Migration Strategy

The Ubisoft Workshop model relied on physical warehouse inventory, which limited product flexibility and created extra support and fulfillment overhead. The Gear Store needed a scalable on-demand model with stronger QA, reporting, and customer support coverage.

Tools: BigCommerce • Demandware • Salesforce • Tecsys Order Dynamics • FAQ Content Development

Game launches, major sales, game announcements, and other promotional windows created sharp swings in support volume, but over-hiring hurt efficiency and under-hiring damaged service levels. Ubisoft needed a more reliable way to forecast demand and scale staffing without burning out teams or increasing churn.

Tools: Salesforce • Forecasting Models • Workforce Planning Reports • Workforce Planning • Demand Forecasting

CS leadership needed visibility into trending issues, queue health, and customer journey patterns across worldwide operations, but reporting was fragmented across tools and not tailored to the e-commerce CS workflows.

Tools: Salesforce • MicroStrategy • Tableau • Demandware • Dashboard Design

Frontline reps and players needed the same answers from different angles, but knowledge was inconsistent, duplicated, or missing, driving repeat questions and longer ticket handle times.

Tools: Salesforce Knowledge • SharePoint • Knowledge Base Authoring • Content Operations • FAQ Design

CS teams had access to raw Salesforce data but no tailored dashboards to make queue health, response times, and CSAT visible at a glance, slowing floor-level decisions during high-volume periods.

Tools: Salesforce • Salesforce Dashboard Design • CS Operations Analytics • Floor Management • Reporting UX

CS reps repeated themselves on the same handful of issues, bulk player communications were slow, and Ubisoft was missing the automation surface a modern CS org needed.

Tools: Salesforce • SharePoint • Internal CRM Tooling • Automation Design • Salesforce Configuration

Building effective air-ground integration requires personnel who understand both the ground maneuver environment and the capabilities and limitations of air power, knowledge that requires structured training in the TACP discipline.

Tools: Joint Radio Procedures • CAS Training Materials • Mission Planning Checklists • Joint Operations Familiarization • Radio Communications

The North Carolina National Guard Honor Guard program needed reliable, scalable leadership to coordinate high-volume funeral honors operations across the entire state while maintaining strict military standards, regional messaging consistency, and seamless coordination with funeral homes and grieving families.

Tools: Military Honor Guard Protocol • Transportation & Logistics Coordination • Team Training Materials • Operational Checklists & Standards • Military Equipment Compliance Documentation

The Salute the Troops program needed strong regional execution in North Carolina to drive awareness, fundraising, and community engagement with military families and service members through a retail partnership.

Tools: Event Planning & Scheduling • Retail Coordination • Donation Collection Systems • USO Program Materials • Promotional & Awareness Materials

Engineering units depend on cross-trained, mission-ready personnel who can sustain infrastructure, supply chains, and rapid response capabilities alongside ongoing field training demands.

Tools: Unit Training SOPs • Motorpool Workflows • Logistics and Inventory Tracking • Field Readiness Checklists • Soldier Training