Event Operations Program
Jan 2024 - Present
VR Villa
Event Operations and Product Lead
Built Event Ops Manager to replace a manual Google Forms and Sheets workflow used during live VR activations. Designed the product as an offline-first operations platform for check-in, digital waivers, live player information, and staff coordination, then led it from architecture through production use.
01 // The Problem
Live VR events were running on a patchwork of Google Forms, Sheets, and manual staff communication. That made check-in slower, waiver handling harder to track, and event-day visibility too dependent on whoever had the latest spreadsheet open.
02 // Approach
I designed Event Ops Manager as a practical event-floor tool first, not as an abstract admin system.
The build focused on four operating needs:
- Offline-first reliability so check-in and staff workflows could keep running when venue connectivity was weak
- Digital waiver and player records to reduce duplicate entry and make attendee status easier to verify
- Live operations visibility so staff could see active players, queue movement, and event status from one place
- Simple staff-facing workflows that matched how volunteers and event staff actually work during a busy show
I owned the product from architecture through production use, balancing technical decisions with event-day usability.
03 // Outcome
The platform gave VR Villa a stronger operating layer for live events.
It improved:
- attendee check-in flow
- waiver visibility and player record handling
- staff awareness during active event operations
- resilience when venues had inconsistent internet access
The system now supports an annual cadence of roughly 50 to 60 events with more consistent event-day execution.