Discord Governance
Ongoing
Director of Operations & Community Strategy
Led end-to-end Discord governance for a partnered TEST Squadron community of roughly 40,000 members as Director of Operations & Community Strategy, setting the policy, permissions, onboarding, and moderation model that keeps member experience and staff execution consistent at scale.
Worth noting
A few things I would call out
- Owned role and permission architecture for a partnered Discord with about 40,000 members, connected to a 24,000-member TEST Squadron org.
- Implemented automation workflows with tools like MEE6 for role removals, auto-banning, ticketing, and moderation support.
- Revamped server foundations including rules, member guides, and channel structure to improve clarity and operational consistency, while supporting 1,400+ bot-registered users.
01 // What was getting in the way
At large community scale, inconsistent governance patterns and manual moderation workflows create policy drift, staff overhead, and slower response to member and safety issues.
02 // What I did
I established a governance-first operating model so moderation, permissions, onboarding, and member experience could stay consistent at large community scale.
The work focused on four layers:
- rules and onboarding structure to make expectations clearer for members and staff
- permission hierarchy design to reduce policy drift and inconsistent access patterns
- automation workflows through MEE6 for role removals, auto-banning, ticketing, and moderation support
- custom bot workflows through the TEST Squadron bot for verification, moderation operations, and community coordination
The goal was to replace reactive manual administration with a more intentional operating system for the server, one that staff could execute consistently without relying on tribal knowledge.
03 // What changed
Improved moderation consistency and operational reliability for a 40k-member partnered community.
The governance model delivered:
- lower manual administration load through automation
- more consistent permission and moderation patterns
- a clearer member experience through structured rules, guides, and channel design
In a recent 30-day window, operational telemetry tracked:
- 14,411 hours of voice activity across 6,694 unique users
- 19,097 messages from 5,252 unique senders