Discord Governance
Ongoing
Discord Operations and Governance Lead
Led end-to-end Discord operations for a partnered TEST Squadron community of roughly 40,000 members, combining structured governance, automation tooling, and custom bot-powered workflows to keep moderation, access control, and member experience consistent at scale.
01 // The Problem
At large community scale, inconsistent governance patterns and manual moderation workflows create policy drift, staff overhead, and slower response to member and safety issues.
02 // Approach
I established a governance-first Discord operations model so moderation, permissions, and member experience could stay consistent at large community scale.
The work focused on four layers:
- rules and onboarding structure to make expectations clearer for members and staff
- permission hierarchy design to reduce policy drift and inconsistent access patterns
- automation workflows through MEE6 for role removals, auto-banning, ticketing, and moderation support
- custom bot workflows through the TEST Squadron bot for verification, moderation operations, and community coordination
The goal was to replace reactive manual administration with a more intentional operating system for the server.
03 // Outcome
Improved moderation consistency and operational reliability for a 40k-member partnered community.
The governance model delivered:
- lower manual administration load through automation
- more consistent permission and moderation patterns
- a clearer member experience through structured rules, guides, and channel design
In a recent 30-day window, operational telemetry tracked:
- 14,411 hours of voice activity across 6,694 unique users
- 19,097 messages from 5,252 unique senders