// PROFILE
About Me
A director-track technical program leader with a builder's bias for systems that hold up in real operating environments.
// LEADERSHIP SNAPSHOT
How I Operate
The shortest accurate version is this: I lead ambiguous, cross-functional work by turning it into structure other people can execute.
Director-track program leadership
Ten-plus years at Ubisoft across seven roles, culminating in Senior Program Manager ownership of Help and customer experience work.
Operational discipline under pressure
Fifteen-plus years of military service, including Air National Guard air traffic control, shaped how I communicate, plan, and lead when stakes are real.
Builder's bias beyond the org chart
From automation and community systems to VR Villa tooling, I repeatedly move toward the gap, build what is missing, and leave behind a system others can run.
// ORIGIN STORY
Background
I am a technical product and program manager, systems builder, and operations-focused problem solver.
My background spans:
- military service
- game industry operations
- e-commerce support automation and customer experience systems
- roadmap ownership, tools development, and user research
- live events, community leadership, and AI-assisted workflow design
I began military service in the North Carolina Army National Guard in 2011, then transferred to the North Carolina Air National Guard in 2013 and have served for over 15 years, currently as an Air Traffic Controller. That path has taken me through a wide range of environments: tactical operations, precision work under pressure, leadership in ambiguous situations, and circumstances where the stakes were real and the playbook did not exist. Military service shaped how I think more than anything else in my career. You learn to stay calm, build structure, communicate clearly, and keep the mission moving even when the situation keeps changing.
My civilian career started while I was still serving. The National Guard gave me the ability to keep serving while building something outside of it. I started at Ubisoft in 2013 in customer support, where I got close to real player problems and saw how support systems worked from the ground up. Over the next decade I moved into e-commerce operations, support automation, user research, process improvement, roadmap ownership, and eventually senior program management. My final role was Sr. Program Manager. One initiative I am especially proud of was modernizing digital refund and cancellation workflows for Ubisoft Store and Ubisoft+, a project that required turning policy, platform data, customer friction, and stakeholder needs into supportable systems that actually shipped.
The clearest pattern in my career is this: I notice problems that other people walk past, and I do not just flag them. I start building. A good example is VR Villa. I joined as a VR Tech, helping people into headsets. Within months I had expanded into staffing and scheduling systems, data tracking, check-in workflows, payroll support, and live event visibility tooling. Nobody asked me to. I just saw what needed to exist and built it. That instinct has shown up everywhere I have worked.
Today I am focused on growing as a leader and getting faster as a builder. I use GPT, Claude, Ollama, and GitHub Codex to accelerate coding, documentation, planning, portfolio iteration, and operational tooling, always with human review and clear boundaries. The goal is director-level leadership or higher: building cross-functional systems and teams that genuinely change how an organization operates.
// CAPABILITIES
Skills & Expertise
These are the capability clusters that show up most consistently across my career, regardless of title or domain.
Technical Program Management
- Roadmapping and Release Planning
- Risk Management
- Cross-functional Coordination
- Stakeholder Communication
- PRDs and One-Pagers
- OKRs and Acceptance Criteria
- Dependency Mapping
Operations and Systems
- Support Automation
- Process Automation
- Customer Experience Operations
- E-commerce Operations
- Runbook Development
- Change Management
Community and Event Leadership
- Community Architecture
- Governance Design
- Live Event Operations
- Moderation Systems
- Member Experience
- Community Analytics
Technology and Tools
- Discord Bot Development
- API Integration
- Workflow Automation
- AI-Assisted Workflow Tools
- Data Visualization
- GitHub Actions
- Static Site Development
Leadership and Strategy
- Military Leadership
- Team Building and Coaching
- Strategic Planning
- Mission Clarity
- Decision Making
- After Action Review
// MENTAL MODELS
How I Think
The operating assumptions below are the reason my work tends to look the way it does.
Systems first
I usually do not see problems as isolated issues.
I look for the surrounding system:
- the people involved
- the incentives
- the process and tooling
- the bottlenecks and likely failure points
Clarity matters
I care a lot about making things clear. A good plan, meeting, document, or decision should leave people less confused than they were before.
Diagnose before designing
The first problem someone describes is not always the real problem. I would rather slow down long enough to understand what is actually happening than build the wrong solution quickly.
Repeatable over clever
I like boring systems that work. Clever is fine, but reliable matters more. If something only works when everything goes perfectly, it probably is not finished.
Strategy and execution together
I try to keep one eye on the larger direction and one eye on the next practical step. Big-picture strategy does not matter if it cannot survive contact with execution.
People are part of the system
Tools and processes do not operate in a vacuum. Real people have to use them, maintain them, and trust them. I try to build for how people actually work, not how they are supposed to work on paper.
// LIFE OUTSIDE WORK
Context Outside Work
These are the parts of my life that explain what I value, how I recharge, and why I keep building outside formal roles.
Father
I am a father to an amazing son. He is the most important part of my life. We go camping together, and right now his world is completely consumed by dinosaurs. I love that about him. He is the reason I care so much about building something stable and worth passing on.
Star Citizen
I am deeply involved in the Star Citizen community as an org leader and operations builder for TEST Squadron, operating a 40K-member Discord ecosystem tied to a roughly 24K-member Star Citizen organization.
I also serve as COO of BarCitizen International, where I help organize and support in-person BarCitizen events around the world.
That work includes:
- running or supporting more than four live events per year
- building Discord bots, websites, and community infrastructure
- operating real systems at real community scale
Japan and Travel
Japan is my favorite place on earth and somewhere I genuinely hope to live someday. The culture, the design sensibility, the food, the people. When I travel, I travel to actually experience a place, not just photograph it. Japan is where that instinct feels most at home.
Anime, Manga, and Gunpla
I am a committed fan of anime and manga, especially anything in the sci-fi and cyberpunk space. Ghost in the Shell is one of my all-time favorites. I build Gunpla in my spare time. And yes, if human augmentation becomes real, I am opting in. The line between human and system has always been more interesting to me than the boundary.
Running, Snowboarding, Outdoors
I run regularly. I snowboard when I get the chance. I spend time camping, especially with my son. The outdoors is where I reset.
Building Things
I am almost always building something: automation tools, event systems, community frameworks, documentation, experiments, or this site. Building is how I think through ideas and turn them into something real.
// CORE VALUES
What Matters to Me
// RESUME
Resume
View or download my current resume in PDF format.
Last updated: September 2025