Discord Community Operations
2025 - Present
VR Villa
Community Manager
Improved VR Villa staff-focused Discord operations by reorganizing server structure, strengthening moderation workflows, improving event communication paths, and adding practical automation for team coordination and giveaways.
01 // The Problem
As event activity grew, the staff operations Discord needed clearer navigation, more consistent moderation patterns, and communication paths that worked for leadership, staff, and giveaway coordination.
02 // Approach
I treated the Discord as an operating surface for the event program, not just a chat space.
The work focused on:
- channel and category structure that made information easier to find
- moderation standards for repeat policy and safety workflows
- automation for repetitive actions while keeping judgment-heavy decisions with people
- communication flows that helped leadership, staff, and attendees stay aligned around events
03 // Outcome
Delivered a more reliable Discord operating model for VR Villa with clearer navigation, steadier moderation execution, and less day-to-day admin drag for staff. This improved event communication quality and gave leadership a more stable platform for internal operations and giveaway workflows.