Discord Community Operations
2025 - Present
VR Villa
Community Manager
Improved VR Villa staff-focused Discord operations by reorganizing server structure, strengthening moderation workflows, improving event communication paths, and adding practical automation for team coordination and giveaways.
Worth noting
A few things I would call out
- Reorganized channels and categories to improve discoverability and reduce member confusion.
- Implemented moderation automations for repeat policy and safety workflows.
- Improved event communication flows between leadership, staff, and attendees.
01 // What was getting in the way
As event activity grew, the staff operations Discord needed clearer navigation, more consistent moderation patterns, and communication paths that worked for leadership, staff, and giveaway coordination.
02 // What I did
I treated the Discord as an operating surface for the event program, not just a chat space.
The work focused on:
- channel and category structure that made information easier to find
- moderation standards for repeat policy and safety workflows
- automation for repetitive actions while keeping judgment-heavy decisions with people
- communication flows that helped leadership, staff, and attendees stay aligned around events
03 // What changed
Delivered a more reliable Discord operating model for VR Villa with clearer navigation, steadier moderation execution, and less day-to-day admin drag for staff. This improved event communication quality and gave leadership a more stable platform for internal operations and giveaway workflows.