Program momentum
Technical program leadership
I am useful when messy operational needs must become clear requirements, user stories, release plans, and supportable systems.
// PROGRAMS, PEOPLE, AND SYSTEMS
Technical Product & Program Manager | Systems Builder | Event and Community Leadership
I help turn messy work into systems people can actually use.
I work where product, operations, community, and technology overlap: the places where the goal is clear enough to matter, but the path still needs to be built.
My favorite work is making the confusing parts easier to see, giving teams a steadier way forward, and leaving behind something useful after the first push is over.
- Built offline software solution for check-in, waivers, live player visibility, and staff coordination across a 50 to 60 event annual cadence
- Built and operate TEST Squadron Discord bot systems for verification, roles, voice workflows, and privacy-conscious community telemetry
- 13+ years in the game industry, including program manager experience leading cross-functional delivery and live operations
- Lead event operations across volunteers, vendors, booths, schedules, and community activations
- 15+ years of military service including ATC and LZSO work where timelines are tight and execution has to stay calm
A FEW THINGS I'VE BUILT
A wide mix of work, tied together by follow-through.
Across military service, games, community work, and live events, I tend to do the same useful thing: find the messy middle, make it easier to understand, and help people move.
50+ Events per year
Built VR Villa's offline-first event operations platform to support 50+ annual events, with room to scale further as the program grows.
40K Discord communityBuilt and operate the systems layer behind TEST Squadron verification, roles, voice workflows, and privacy-conscious activity visibility.
13+ Years in gaming13+ years in gaming spanning player support, technical program management, live operations, customer experience, and community systems.
15+ Years military serviceMilitary ATC and LZSO work shaped a leadership style built around calm execution, hazard awareness, and tight timelines.
// WHAT I SOLVE
Where I Tend To Help
I am at my best when the work is important, a little tangled, and in need of someone who can make the path feel doable.
Day-to-day systems
Operational systems design
I like turning tribal knowledge, handoffs, and recurring pain points into practical workflows other people can run without needing a hero every time.
Useful tooling
Technical enablement and automation
When a workflow is repetitive or high-friction, I look for the right mix of tooling, automation, AI assistance, and human judgment to make it calmer and more useful.
// HOW I WORK
How I Usually Approach the Work
A short version of how I move from fuzzy problem to shared plan, useful system, and cleaner handoff.
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Lead with outcomes before moving resources, process, or tooling.
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Build operating systems other people can run, not hero-dependent one-off fixes.
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Create clarity, ownership, and momentum across teams, stakeholders, and communities.
// CAPABILITIES
How I Add Value
Event operations, program management, community systems, and the tools that enable execution.
Event Management
I design and lead live-event operations with clear roles, staffing models, runbooks, and real-time decision paths.
Star Citizen Operations
I build community systems, event structures, and leadership models shaped by years inside the Star Citizen ecosystem.
Operating Systems
I turn scattered work into durable processes with visibility, cadence, accountability, and room to scale.
Leadership Under Pressure
Military service and years of event, gaming, and community leadership shaped how I lead through ambiguity and pressure.
// PROJECT SCOPE
The work clusters around four lanes
The projects on this site are broad, but they share a practical center: leading complex work, building operational systems, and helping groups execute under real constraints.
Event operations systems
Offline-first platforms, check-in tooling, staff visibility, and real-time decision support built for live events where the internet is unreliable and errors have consequences.
Community platforms and governance
Discord bot systems, verification workflows, role management, analytics, and governance design for large-scale communities that need to run without constant manual intervention.
People and live event leadership
Director-level ownership across volunteer coordinators, vendors, and stakeholders when schedules are live, people are moving, and someone has to hold the operating picture.
Military operations under pressure
ATC, landing zone safety, and expeditionary airfield operations built the execution habits that carry into every high-stakes environment: calm, systematic, and hazard-aware.
// CAREER ARC
See How The Work Connects
The career page pulls the whole path together, from frontline support and military operations to program leadership, community systems, and live-event work.
Three ways to browse the same body of work
Use narrative view for the story, gantt for role and project overlap, or scroll for the full progression in one pass.
// BACKGROUND
Why this background fits messy work
My background is broad on purpose. Military service taught me how to lead under pressure, Ubisoft taught me how large organizations actually move work, and community and event systems gave me places to keep building beyond formal job boundaries.
That mix is why I tend to operate well above a narrow title line. I am comfortable in the strategy layer, the execution layer, and the system-design layer at the same time, especially when multiple projects are moving at once.
If you want the fuller version, the About page explains where that operating style came from and why I keep getting pulled toward systems that need to be clarified, rebuilt, or scaled.
Read the background 15+ Years military experience
13+ Years in gaming industry
40+ Operations planned and executed
12+ Large-scale events led
// WORK TOGETHER
Let's build something together.
If you need someone who can own scope, align teams, and turn complex work into execution, reach out.