Program momentum
Technical program leadership
I am useful when ambiguous cross-functional needs must become clear requirements, user stories, release plans, and supportable delivery systems.
// PROGRAMS, PEOPLE, AND SYSTEMS
Technical Product & Program Manager | Systems Builder | Event and Community Leadership
I build operational systems for complex environments that teams can actually run.
I work where product, operations, community, and technology overlap: turning ambiguous cross-functional needs into requirements, workflows, governance, and delivery systems.
My work produces repeatable operating models: roadmaps with real sequencing, staff-adopted tooling, shared decision surfaces, and delivery systems that hold up after the first push is over.
- Built event operations tooling supporting 100+ VR activations, 54K+ players, and 76K+ game sessions since 2018.
- Built and operate TEST Squadron Discord systems for a 40K-member Discord ecosystem tied to a 24K-member Star Citizen organization.
- Credited on 45+ Ubisoft game releases across Customer/Technical Support, Marketing, and Public Relations.
- Reduced overall Ubisoft e-commerce support ticket volume by 30% through refund-flow modernization.
- 15+ years of military service including ATC and LZSO work where timelines are tight and execution has to stay calm.
A FEW THINGS I'VE BUILT
A wide mix of work, tied together by follow-through.
Across military service, games, community work, and live events, I tend to do the same useful thing: find the messy middle, make it easier to understand, and help people move.
54K+ Players served
Built VR Villa's event operations platform supporting a 100+ activation program that has served 54K+ players and delivered 76K+ game sessions since 2018.
40K Discord communityBuilt and operate the systems layer behind TEST Squadron verification, roles, voice workflows, and privacy-conscious activity visibility.
45+ Game creditsCredited on 45+ Ubisoft game releases across Customer/Technical Support, Marketing, and Public Relations over a 10+ year career.
15+ Years military serviceMilitary ATC and LZSO work shaped a leadership style built around calm execution, hazard awareness, and tight timelines.
// WHAT I SOLVE
Where I Tend To Help
I am at my best when the work is important, a little tangled, and in need of someone who can make the path feel doable.
Day-to-day systems
Operational systems design
I turn tribal knowledge, handoffs, and recurring pain points into field-tested workflows with clear ownership, operating cadence, and enough structure that no single person has to carry it.
Useful tooling
Technical enablement and automation
When a workflow is repetitive or high-friction, I look for the right mix of tooling, automation, AI assistance, and human judgment to make it calmer and more useful.
// HOW I WORK
How I Usually Approach the Work
A short version of how I move from fuzzy problem to shared plan, useful system, and cleaner handoff.
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Lead with outcomes before moving resources, process, or tooling.
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Build operating systems other people can run, not hero-dependent one-off fixes.
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Create clarity, ownership, and momentum across teams, stakeholders, and communities.
// CAPABILITIES
How I Add Value
Event operations, program management, community systems, and the tools that enable execution.
Event Management
I design and lead live-event operations with clear roles, staffing models, runbooks, and real-time decision paths.
Operating Systems
I turn scattered work into durable processes with visibility, cadence, accountability, and room to scale.
Leadership Under Pressure
Military service and years of event, gaming, and community leadership shaped how I lead through ambiguity and pressure.
// PROJECT SCOPE
The work clusters around four lanes
The projects on this site are broad, but they share a practical center: leading complex work, building operational systems, and helping groups execute under real constraints.
Event operations systems
Offline-first platforms, check-in tooling, staff visibility, and real-time decision support built for live events where the internet is unreliable and errors have consequences.
Community platforms and governance
Discord bot systems, verification workflows, role management, analytics, and governance design for large-scale communities that need to run without constant manual intervention.
People and live event leadership
Director-level ownership across volunteer coordinators, vendors, and stakeholders when schedules are live, people are moving, and someone has to hold the operating picture.
Military operations under pressure
ATC, landing zone safety, and expeditionary airfield operations built the execution habits that carry into every high-stakes environment: calm, systematic, and hazard-aware.
// CAREER ARC
See How The Work Connects
The career page pulls the whole path together, from frontline support and military operations to program leadership, community systems, and live-event work.
Three ways to browse the same body of work
Use narrative view for the story, gantt for role and project overlap, or scroll for the full progression in one pass.
// BACKGROUND
Why this background fits messy work
My background is broad on purpose. Military service taught me how to lead under pressure, Ubisoft taught me how large organizations actually move work, and community and event systems gave me places to keep building beyond formal job boundaries.
That mix is why I tend to operate well above a narrow title line. I am comfortable in the strategy layer, the execution layer, and the system-design layer at the same time, especially when multiple projects are moving at once.
If you want the fuller version, the About page explains where that operating style came from and why I keep getting pulled toward systems that need to be clarified, rebuilt, or scaled.
Read the background 15+ Years military experience
13+ Years in gaming industry
40+ Operations planned and executed
12+ Large-scale events led
// WORK TOGETHER
Let's build something together.
If you need someone who can own scope, align teams, and turn complex work into execution, reach out.