// PROJECTS

Things I've Worked On

A browseable mix of community systems, product work, operations, tools, and events. Start with a few stories I would point people to first, or jump into the area that interests you.

Quick scan

45 projects total, grouped into a few high-level focus areas, with 45 longer writeups if you want the story behind the work.

Events & Community Operations 10 Military Operations 9 Ubisoft Platform Work 8 Commerce & Community Operations 4 Consulting & Infrastructure 4 Production & Pipeline 2 Community Systems 1 VR & Experimental Tech 1

01 // Start here

A few pieces I would start with

Active VR Villa
Event Operations Program

Event Operations Program

Event Operations and Product Lead Jan 2024 - Present

Built Event Ops Manager, an offline-first platform for check-in, waivers, live player information, and staff operations at VR events.

  • Replaced Google Forms and Sheets with structured player records, live metrics, digital waivers, automated game selection for 60+ studios' content, queue/status visibility, and staff coordination — reducing guest check-in from roughly 3–5 minutes to 1–2 minutes.
  • Removed 1–2 minutes of manual game-selection support and roughly 1 minute of separate waiver-signing friction per user through automation and integrated digital waiver handling.
  • Reduced 30–60 minutes of post-event data cleanup per event by improving data structure, built on an offline-first architecture that kept operations running when venue connectivity was weak.
Read the story
Event operationsOffline-first systemsCheck-in operationsOperational tooling +1
Active TEST Squadron
TEST Squadron Discord Bot / Community Operations Platform

Discord Operations Platform

Community Operations Systems Lead Oct 2024 - Present

Built and operate a community operations platform for a 40K-member Discord ecosystem: verification, governance, voice workflows, analytics, and privacy-conscious staff tooling.

  • Verified 1,547 users through automated Discord workflows, saving an estimated 50+ staff hours by reducing manual verification time by roughly 2 minutes per user, within a 40K-member Discord ecosystem.
  • Built governance and permission architecture: voice channel lifecycle tooling, role-hierarchy enforcement, and staff workflow tooling so leadership actions are policy-aligned without requiring direct admin access.
  • Supported 30+ staff users with role-scoped tooling and automated weekly org-membership rechecks across 1,500+ users — staff no longer need to manually recheck whether verified users' Star Citizen org membership changed over time.
Read the story
Community PlatformsCommunity OperationsDiscord AutomationGovernance Systems +3
Active Happy Manic
Nope Challenge logo and project cover image

Nope Challenge

Technical Producer Oct 2025 - Present

Technical Producer for Nope Challenge, managing the delivery loop from roadmap to Jira to Perforce to QA to community testing, with a 4.5+ player rating maintained.

  • Managed the technical production delivery loop: roadmap estimates, Jira priorities, Perforce coordination, QA feedback integration, and feature sequencing across mixed reality and hand-tracking work.
  • Led community testing operations with 30+ participants, translating test feedback into prioritized feature decisions and helping maintain a 4.5+ player rating.
  • Improved Discord server safety and feedback quality through channel restructuring and AutoMod implementation, creating a more reliable signal channel for live community input.
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VRAgile DeliveryPerforceMixed Reality +1
Active 235 CAOS
Landing Zone Safety

Landing Zone Safety

Landing Zone Safety Officer (LZSO) 2017 - Present

Certified LZSO: hazard assessment, surface evaluation, and coordinated execution for expeditionary operations where no established airfield infrastructure exists.

  • Certified to conduct initial airfield suitability assessments and establish landing zones in expeditionary and austere environments where no established airfield infrastructure exists.
  • Manages landing zone operations for rotary-wing and fixed-wing aircraft, coordinating with aircrews and ground forces to ensure safe sequencing, obstacle clearance, and surface conditions.
  • Applies ATC and airfield operations expertise to assess and mitigate hazards in non-standard field environments.
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Landing Zone SafetyExpeditionary Airfield OperationsAirfield AssessmentRotary Wing Operations +1
Completed Ubisoft

Ubisoft Store & Ubisoft+ Refund Flow Modernization

Supervisor, E-Commerce Operations Oct 2019 - Apr 2021

Led support-side requirements and stakeholder alignment for Ubisoft refund flow modernization, reducing overall e-commerce ticket volume by 30%.

  • Led customer-support-side requirements, user research, reporting, bug triage, roadmapping, and stakeholder alignment for refund workflow modernization.
  • Helped translate a 2-hour to 14-day digital refund policy into customer-facing and internal support workflows across Ubisoft Store purchases and Ubisoft+ subscription refund and cancellation scenarios.
  • Delivered a 30% reduction in overall e-commerce support ticket volume; refunds had previously represented roughly 35-40% of e-commerce ticket volume.
Read the story
Support AutomationRefund FlowSubscription CancellationCustomer Experience +1
Completed TEST Squadron
TEST Squadron CitizenCon 2954 Booth Operations and Community Activation

CitizenCon 2954 TEST Booth

Director of Operations & Community Strategy Oct 2024 - Oct 2024

Ran the TEST Squadron CitizenCon 2954 activation, coordinating booth buildout, staffing, merch, livestreaming, and high-volume community engagement.

  • Built a full convention booth in one day with three additional team members, including prop sourcing, paint and stencil prep, and local transport coordination.
  • Operated the booth for two full event days with a published volunteer shift schedule for 20+ volunteers and a live booth stream for remote community visibility, supporting more than 4,000 attendees passing through the area.
  • Procured and distributed over $3,000 in custom merchandise and giveaways while coordinating vendor production across pens, pins, challenge coins, shirts, stickers, and koozies.
Read the story
TEST SquadronEvent OperationsCommunity MeetupsMerchandise Management

02 // Events & Community Operations

Events & Community Operations

03 // Military Operations

Military Operations

04 // Ubisoft Platform Work

Ubisoft Platform Work

05 // Commerce & Community Operations

Commerce & Community Operations

06 // Consulting & Infrastructure

Consulting & Infrastructure

07 // Production & Pipeline

Production & Pipeline

08 // Community Systems

Community Systems

09 // VR & Experimental Tech

VR & Experimental Tech