Air Traffic Control
Since 2015, served as an ANG tower controller across domestic and expeditionary missions, sustaining safe airfield operations while building the operational foundation for later LZSO, Air Advisor, and AOC roles.
// PROJECTS
Projects
Featured work first, then the full catalog grouped into high-level focus areas so you can scan quickly and dive deeper where needed.
43 projects, grouped into a few high-level focus areas.
01 // Featured
Most relevant recent work
Nope Challange
Producer for Nope Challenge during Reality Breach rollout, aligning mixed reality delivery, community testing, and hand-tracking priorities.
Event Operations Program
Built Event Ops Manager, an offline-first platform for check-in, waivers, live player information, and staff operations at VR events.
Modernization Advisory
Coordinate modernization work by translating client goals into practical technical plans, delivery milestones, and operating improvements.
Custom Portfolio Platform
Built this repo as a clean Astro-based portfolio platform to show multi-project work beyond what a standard resume can communicate.
Ubisoft Help
Owned the Ubisoft Help program across CS portal, in-game help, bug reporting, and guides, focused on shortening the player problem-to-solution path.
02 // Events & Community Operations
Events & Community Operations
Staffing and Payroll System
Built a shared staffing and payroll operations system for recurring events, standardizing schedules, role coverage, hours, and payout calculations to reduce admin errors and speed post-event settlement.
Discord Community Operations
Rebuilt VR Villa's operations Discord with clearer channel structure, stronger moderation standards, and targeted automation for staff workflows and giveaway coordination.
Event Coordinators Program
Built and lead a 15-plus person Event Coordinators program that delivers recurring operations, training, and RP events for 30 to 50 members, creating reliable cadence and clearer ownership across hosts.
International Operations
Built repeatable Bar Citizen operations for planning, organizer coordination, partner communication, and on-site delivery.
NC Bar Citizen Meetups
Run recurring North Carolina Bar Citizen meetups with venue coordination, RSVP planning, and local community engagement.
VR Villa Live Event Production
Produce free-to-play VR activations nationwide, coordinating logistics, staffing, developer partnerships, and attendee experience at recurring events.
Quantum Vegas 2955
Co-produced Quantum Vegas 2955, supporting developer relations, sponsor coordination, Bar Citizen meetup planning, and on-site operations for a 200+ attendee Star Citizen fan convention in Las Vegas.
NC CitCon Watch Party
Organized a sold-out CitizenCon 2955 theater watch party, coordinating venue terms, ticketing, donations, giveaways, and post-show meetup logistics to deliver a stronger in-person community experience.
Bar Citizen 2.0 Launch
Led volunteer delivery of the Bar Citizen 2.0 Wix migration through structured coordination and direct UX-focused site edits.
CitizenCon 2954 TEST Booth
Built and operated the TEST Squadron CitizenCon 2954 booth, coordinating staffing, merch, livestreaming, and high-volume community engagement.
CitizenCon 2953 TEST Booth
Supported TEST Squadron booth and meetup operations at CitizenCon 2953 through staffing, logistics, and local problem-solving.
03 // Digital Products & Platforms
Digital Products & Platforms
On-Demand Merch Program
Built and run an on-demand Fourthwall merch program that gives members reliable access to branded gear while creating a sustainable fundraising channel without traditional inventory risk.
Customer Experience and Player Research
Led research-driven strike teams improving onboarding, customer journeys, and cross-product experience across Ubisoft games and websites.
Ubisoft+
Supported Ubisoft+ launch readiness across refund flows, subscription edge cases, KB coverage, and PSP testing for a global release.
Cloud Gaming Launch
Supported Ubisoft cloud platform launches through user research, edge-case QA, and developer escalation across GeForce Now, Luna, and Stadia.
Automated Refund Flow
Led delivery of a Tecsys-integrated automated refund flow that replaced manual review for eligible cases and improved player turnaround time.
Order Management Platform Migration
Drove the Mercury → Tecsys Order Dynamics migration: overhauling order intake, fulfillment, and game/merch entitlement integration.
Ubisoft Gear Store
Supported Ubisoft Gear Store operations with launch QA, reporting, customer support policies, returns, refunds, and FAQ coverage.
E-Commerce Analytics and Reporting
Built Salesforce, MicroStrategy, Tableau, and Demandware reporting used by Ubisoft teams to track trends, queues, and journey health.
Monkey Laser Face
Produced Monkey Laser Face as a mixed-reality demo sprint to validate hand-tracking interactions, align cross-discipline testing, and deliver decisions that de-risked feature rollout priorities for Nope Challenge.
04 // Military Operations
Military Operations
Landing Zone Safety
Certified LZSO providing expeditionary landing zone assessment and control for rotary and fixed-wing operations, improving hazard identification and safer mission execution where standard airfield infrastructure is unavailable.
Air Advisor
Qualified Air Advisor trained to assist and develop partner nation aviation forces in support of U.S. security cooperation missions.
Combat Airspace Operations
Qualified in 2025 for Combat Air Operations Center airspace control, deconflicting joint fixed-wing, rotary-wing, and UAS activity to reduce conflict risk and keep deployed missions synchronized.
Unit IT Operations
Serve as the unit's informal IT lead, keeping SharePoint, Teams, and Microsoft 365 workflows operational so training, documentation, and meetings stay usable despite limited local IT support.
Community Outreach
Support recurring 235th CAOS outreach through Special Olympics, parades, and service projects, strengthening community relationships while representing the Air National Guard through consistent volunteer operations.
Engineering Operations
Army National Guard engineering role covering soldier training, motorpool construction, trades work, supply coordination, QRF team training, and vehicle qualifications.
TACP
Completed TACP pipeline training with the 118th ASOS, building joint air-ground and radio coordination fundamentals that later strengthened my transition into airfield operations and air traffic control.
Honor Guard
Led Honor Guard teams through 540+ annual honors missions with training, logistics, standards, and family-facing coordination.
Salute the Troops
Led statewide Salute the Troops pop-up events across 13+ Kangaroo Express locations with USO and military community partners.
05 // Customer Support
Customer Support
Event-Based E-Commerce Staffing Strategy
Built staffing forecasts for launches, major sales, and announcement windows, then mapped 2-3 week training ramps to scale teams without increasing attrition.
Knowledge Base and Player Self-Help Platform
Improved Ubisoft's knowledge base as both internal CS documentation and public self-help content, increasing article quality and adoption so players and reps could resolve common issues faster.
Salesforce Customer Service Dashboards
Built early Salesforce dashboards for Ubisoft CS, surfacing CSAT, time to answer, and queue size for floor-level decisions.
CS Tools and Automation
Built CS automation at Ubisoft, including canned responses, CRM bulk alerts, mass-edit flows, and live chat rollout testing.
06 // Community Systems
Community Systems
Discord Operations Platform
Built and run a solo-developed Discord operations platform for TEST Squadron, covering full-stack design, testing, hosting, verification, moderation workflows, and voice management at community scale.
Discord Governance
Led governance and automation for a 40k-member partnered Discord, redesigning permissions, moderation workflows, and onboarding standards to improve safety consistency while reducing manual staff overhead.
07 // Consulting & Infrastructure
Consulting & Infrastructure
AWS Backend Modernization
Coordinated delivery of an NDA-safe AWS backend modernization that improved security, stability, deployment safety, and push-notification readiness.
Website and Booking Launch
Coordinated ShepherdTech's website and booking launch with QA, design, and messaging reviews, improving service clarity and appointment flow so prospective clients could move from discovery to booking with less friction.