Event Coordinators Program
Ongoing
Program Lead / Community Operations
Built and led the TEST Squadron Event Coordinators program as part of a broader leadership operating model for a roughly 24k-member Star Citizen organization and roughly 40k-member Discord. The program organizes overlapping coordination, management, admin, development, and design functions around recurring operations, training, and story-driven events.
Worth noting
A few things I would call out
- Help coordinate leadership workflows across 27 leadership members spanning overlapping manager, event coordination, admin, bot development, and design functions.
- Established and managed the 9-person Event Coordinators team with clear ownership, planning standards, and delivery expectations.
- Built event handbooks, guidelines, and policy documentation to standardize quality, safety, and execution across event leads.
01 // What was getting in the way
Community growth created a need for consistent, high-quality events that could scale beyond ad-hoc hosting and keep members active over time.
02 // What I did
I formed a dedicated Event Coordinators group of trusted members and built a repeatable operating model around how TEST plans, staffs, and improves events.
The program rests on three foundations:
- planning playbooks that define how events get scoped and prepared
- staffing and delivery standards that clarify ownership and execution expectations
- post-event feedback loops so the program keeps improving instead of repeating mistakes
From there, I programmed a balanced event mix that includes:
- CIG-aligned coordinated operations
- mining, salvage, and cargo activities
- combat flight and FPS training
- custom storyboard-driven RP scenarios
The result is a program that does not rely on one-off hosts carrying the entire community calendar alone.
03 // What changed
Created a dependable event engine and leadership workflow that increased organizational consistency, strengthened participation, and maintained ongoing engagement.
The program now provides:
- a more reliable cadence of structured events
- clearer ownership across coordinators, managers, admins, bot developers, designers, and community leaders
- more varied community experiences for members across time zones and play styles