Unit IT Operations
Apr 2015 - Present
235th Combat Airfield Operations Squadron
Informal Unit IT Specialist
Serve as the 235th CAOS's informal IT resource, maintaining SharePoint, Teams, and Microsoft 365 tools that support documentation, meetings, permissions, and day-to-day unit operations.
01 // The Problem
Guard units often rely on Microsoft 365 tools without having dedicated local IT personnel to maintain them. When SharePoint pages, Teams access, permissions, or meeting-room workflows break, day-to-day operations can slow down quickly.
02 // Approach
I stepped into the informal IT role by applying civilian technology experience to unit-level operational needs.
The support model includes:
- building and maintaining SharePoint pages for documentation, rosters, training tracking, and information management
- resolving Teams issues across channels, permissions, meeting rooms, connectivity, and guest access
- providing first-line Microsoft 365 troubleshooting when official channels are too slow for routine unit needs
03 // Outcome
Sustained day-to-day digital reliability for the unit by reducing avoidable Microsoft 365 disruptions and keeping SharePoint and Teams workflows usable for operations. This improved access to mission information, reduced time lost to routine tooling issues, and gave members a more dependable collaboration baseline despite limited formal IT support.